Mission

Grid Transportation Service (GTS) mission is to provide safe, reliable, and affordable luxury transportation solutions. Our dedicated team is committed to Create A Rewarding Experience (CARE) tailored to every client. Our customer focused culture is implemented by a management team with over 25 years of combined experience in the hospitality industry. We’re bringing a personal touch of comfort, technology, style, and caring customer service to ground transportation.

 

 

Customer Service

Our team embodies the CARE culture to offer personalized solutions for each client. We are continuously focused on how to improve your travel experience by empowering our chauffeurs and dispatchers. Our team’s involvement in operations help us achieve an efficient process that is simple, engaging, and pleasant that will serve our valued clients. While being committed to providing an exceptional experience, teamwork is celebrated with shared success. This produces a professional, fun and desirable place to work. Overall, your experience drives us to ensure a positive interaction from the initial phone call or online booking to delivery of your final destination.

 

 

Chauffeurs

We maintain a high level of accountability for our team of professional chauffeurs. Our chauffeurs average over ten years of industry experience and are passionate about providing the highest level of service to our clients. Our travel experts will manage and oversee each important detail of your itinerary. Plus, if you need advice on discovering Chicago, trust our chauffeurs to make it their business to know points of interest, where to dine, shop, and explore evening entertainment. We inspire our chauffeurs to go beyond expected standards and provide individual touches that surprise and delight our travelers.

 

Chauffeurs are carefully screened and receive ongoing professional training throughout their career. Before joining the team, we conduct background checks and every chauffeur is required to successfully complete a comprehensive training course. The course includes safe driving techniques, pre-trip inspections, hospitality and emergency procedures. We examine motor vehicle record reports, and have mandatory drug and alcohol testing.

 

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Technology

Grid Transportation invests in the latest technologies to continuously improve our clients’ experience. Clients can utilize our online web portal to manage their profile, create and edit reservations and obtain receipts. In addition, we also employ the latest software for real time GPS vehicle tracking, live traffic patterns and up-to-the minute flight status monitoring.