After consulting with legal and medical professionals—as well as with a large number of our customers and team members, Grid Transportation has mandated that a protective face mask must be worn by both driver and passenger on every trip, from initial contact to trip completion. The below protocols are based on sanitization best-practices, recommendations from the WHO and CDC, and specific expectations from customers that have re-initiated their 2020 travel programs.

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What we are doing to protect our customers

Our sedans, suvs, limos, and buses are cleaned and disinfected between each ride with cleaning and disinfectant agents (eco-friendly and scentless), paying particular attention to:

• door handles,

• seat belts,

• armrests,

• trunk door handle,

• interior door panels,

• seats,

• lights and climate control buttons,

• A/V buttons,

• ventilation buttons and openings,

• touchscreens,

• window buttons.

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What prevention measures should you take against COVID-19 while traveling?

Grid Transportation kindly suggests that our customers practice the following measures while travelling:

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• Sanitize your hands before and after a ride 

• Avoid touching your eyes, nose, and mouth

• Cough into the bend of your elbow

• Wear a face mask if you are sick, or suffering from frequent coughing or sneezing

• In case you are experiencing difficulty in breathing or rise in body temperature, consult a doctor

• Maintain a safe distance of minimum three feet from everyone, regardless of whether they are exhibiting symptoms or not

• Wash your hands often with soap and hot water for at least 20 seconds

• Avoid close contact with people who are sick

• Stay home if you are sick

• Cover your cough or sneeze with a tissue, and immediately place the tissue in the trash

• Clean and disinfect frequently-touched objects and surfaces using a regular household cleaning spray or wipe

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Safety precautions

A thorough cleaning of each vehicle’s interior and exterior is conducted daily. All interior surfaces in the vehicles are wiped down and sprayed using a disinfecting spray and sanitizing wipes. Our vehicles are sanitized every day after the service with an ozone generator which kills germs by breaking them down on a molecular level. A bottle of hand disinfectant is kept in each vehicle and is available on request.

 

We have removed all printed and reading materials from the backseat pockets of each vehicle. In addition, all amenities such as candy, mints and beverages have been temporarily removed, unless requested. Sealed water is still available upon request. The cooler has been moved to the front seat, and our chauffeur would hand a bottle of water to the client rather than letting them put their hands in the cooler themselves.

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Our team will inform you of additional waiting time (if) required to allow the chauffeur to disinfect the vehicle before you are greeted. We will communicate it during the reservation process via phone call and email / text confirmations. Last but not least, our teams will make every effort to keep the same chauffeur in the same vehicle as much as possible.

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What we are doing to protect our chauffeurs and team members

As a precautionary measure, all our chauffeurs are wearing medical face masks and gloves during the ride and have been asked to avoid shaking hands. Before every ride, all our chauffeurs are closely monitored and strongly advised not to report for work if they notice any symptoms of illness. As per our usual service standard, our chauffeurs will open the vehicle doors for the customers.

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We require that the sharing of all physical materials between our customers and chauffeurs is limited.

We strongly advise a safe distance of minimum 6 feet (about 2 arms’ length) between our chauffeurs and our customers wherever possible. Our guests are required to sit in the back seat to keep a safer distance.

Our chauffeurs will dispose of the gloves used between each ride to avoid cross-contamination.

After each service, our chauffeurs will disinfect the entire passenger cabin.

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We have timely adopted a home working policy. We are confident our approach to working remotely means the measures we have in place can ensure business continuity. All our employees are closely monitored and strongly advised not to report for work if they notice any symptoms of illness. We are encouraging our staff to limit face-to-face contact unless absolutely necessary to help reduce the risk of infection.

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Future updates

After introducing the above measures, in line with official local guidance, we would like to assure you that it is business as usual within our company. However, as this is a rapidly changing situation, we will continue to closely monitor developments and will provide you with updates as required. We take our duty of care toward our employees and passengers very seriously. We instruct all our staff to continue the strict implementation of our internal safety procedures and additional hygiene measures.